INTRODUCTION
Favorit United N.V., a Curacao-based entity with company number 121466, operates under its primary location at Abraham Mendez Chumaceiro Blvd.03, Willemstad, Curacao, also referred to as “LopeBet” and “The Company.” It adheres to Curacao’s Personal Data Protection Act of 2013. In this Privacy Policy’s context, Favorit United N.V. acts as a Data Controller.
A special request is required if you need access to or assistance with your personal data. To initiate such a request, please reach out to us at our email: [email protected].
This document outlines the methods LopeBet employs to handle Personal Data from its Users (“you”), specifically through the LopeBet Website: https://lope.bet (“the Website”). It is also a fundamental part of the Terms & Conditions (T&C) governing your use of the LopeBet Website.
By providing information via the Website, you consent to process your data as detailed in this privacy policy. If you disagree with any part of this privacy policy, you are advised not to use the Site or submit personal information.
PLAYER INFORMATION
The Company gathers and utilizes the following information:
- complete name, date of birth, home address, contact number, and email;
- financial transaction details;
- records of transactions conducted through the website, phone, or alternative methods;
- comprehensive records of your navigation on the website, encompassing data on traffic, location, logins, and other related details.
USAGE OF PERSONAL INFORMATION
Your payment credentials (cardholder’s full name, card number, and expiration date) are utilized by the Company for delivering services via the website:
- the User at the time of signing up on the Website;
- for conducting financial transactions between the User and the Company, and vice versa. The Company utilizes your payment credentials (cardholder’s full name, card number, and expiration date) for delivering services via the Website.
THE COMPANY USES THE PLAYER’S PERSONAL INFORMATION:
- offer the Company’s services;
- maintain the User’s account and personal profiles;
- facilitate communication related to the Company’s offerings;
- respond to User inquiries and feedback;
- track Website activity and service quality;
- gauge interest in the Company’s offerings;
- enhance the quality of the Company’s services and the Website;
- inform Users about targeted promotions and services of potential interest;
- distribute winnings to Users (when applicable);
- collect various types of information from Users, including through surveys;
- address disputes;
- impose fees (when applicable);
- rectify issues and malfunctions on the Company’s website;
- deter unauthorized or illegal activities;
- adhere to the Company’s Terms and Policies.
For these purposes, the Company may share (reveal) Players’ personal information with any of the Company’s commercial associates (irrespective of their location) and any subsidiary. The Company ensures these entities are informed about and adhere to personal data processing guidelines and the stipulations of this Privacy Policy. Additionally, the Company and its business partners might occasionally hire third parties to process Users’ data for the stated objectives, ensuring such processing is bound by a legally sanctioned contract. Your data might be disclosed to relevant legal or regulatory bodies if the law allows or mandates it.
Personal data may be employed to circulate marketing materials and inform Customers about the Company’s or its partners’ new offerings and features. By accepting these terms, the User consents to their data being used for the outlined purposes by LopeBet. However, Users reserve the right to opt out of receiving such promotional materials.
FINAL PROVISIONS
The Company will retain your Data for the required period per legal mandates. This means your data will be managed until you terminate your account on the Website and subsequently for a reasonable duration to comply with Anti-Money Laundering (AML) regulations for gambling entities and other relevant legal requirements. Customers may terminate their accounts by reaching out to LopeBet Customer Service. Following such requests, accounts will be removed.
Interactions with our Customer Support via phone are recorded to enhance security and for training purposes. Players can update their details anytime through the “Account/Profile” section (when available) or by contacting Customer Support. By utilizing any services on the Website, Players confirm their understanding and acceptance of all clauses within the Privacy Policy. The Player is responsible for ensuring all provided information is accurate and up-to-date.
LopeBet is committed to ensuring its Players are fully informed about their rights and responsibilities. You must thoroughly review this Privacy Policy, the Terms & Conditions, and any other legal documents on the Website.
The Privacy Policy is subject to change or updates. The Company retains the authority to modify the Privacy Policy and will always provide the most recent version on this page. Players will be notified should there be any changes regarding the purposes for which information is collected.
